Privacy Policy
Introduction
At Novera Healthcare, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our international healthcare coordination services.
By using our website, you agree to the practices described in this Privacy Policy
Information We Collect
We may collect the following information:
- Name and surname
- Email address
- Phone number
- Country of residence
- Medical information voluntarily shared during consultation requests
- Passport information (only when required for travel arrangements)
- Website usage information through cookies and analytics technologies
How We Use Your Information
We use your information to:
- Respond to consultation requests
- Coordinate your treatment journey
- Arrange appointments with licensed healthcare providers
- Organize accommodation and transfers
- Contact you regarding your treatment process
- Improve our website and services
- Comply with legal obligations
Sharing Your Information
Your personal information may only be shared with trusted third parties when necessary, including:
- Licensed hospitals and clinics
- Treating physicians
- Hotels
- Transportation providers
- Authorized business partners involved in your treatment journey
We never sell your personal information.
International Data Transfers
As an international healthcare facilitator, your personal information may be transferred securely between countries when necessary to organize your treatment.
All transfers are carried out in accordance with applicable privacy laws, including the Turkish Personal Data Protection Law (KVKK) and, where applicable, the General Data Protection Regulation (GDPR).
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or loss.
Cookies
Our website uses cookies to improve user experience, analyze website traffic, and enhance website functionality.
You may disable cookies through your browser settings.
Third-Party Websites
Our website may contain links to external websites.
Novera Healthcare is not responsible for the privacy practices or content of third-party websites.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent where applicable
- Request information regarding how your data is processed
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Novera Healthcare
📧 Email: info@noverahealthcare.com
📞 Phone: +90 549 904 70 94
1. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
2. Use of Data
[Your Company Name] uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of the Service
To detect, prevent, and address technical issues
3. Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside [Your Country] and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Your Country] and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
[Your Company Name] will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
4. Disclosure of Data
[Your Company Name] may disclose your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of [Your Company Name]
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
6. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at [Your Contact Information].
